Frequently Asked Questons (FAQs)


Q) What is your pricing?

A)   Each job is quoted over the telephone while scheduling an appointment.  Depending on location, the prices will vary.  Reference to the home tablet for office telephone numbers. 

Q) How often should I have my septic tank cleaned out?

A)  It depends on the size of septic tank, the amount of people in the home, the volume of solids in your wastewater and garbage disposal use.  Check with your local health department for recommendations. 

Q) Why is it necessary to have my septic tank pumped out?

A)  Quite a few system owners have the misconception that if they haven't experienced any problems with their systems, they don't need to pump out their tanks.  In the long run, this mistake can be very costly and unfortunate.  During the use of your system, solid materials gradually settle to the bottom of the tank, forming a sludge layer, while grease and lightweight materials float to the surface of the septic tank as a scum layer.  Clear wastewater exists between these two layers.  When the sludge level rises to its maximum point, solid wastes escape into the soil absorption system (also known as drain field).  If the soil absorption system becomes clogged to the point that it cannot absorb liquid at the rate at which it enters the tank, the plumbing will "back up" or unsanitary wastewater will rise to the surface.  

Q) Will using my garbage disposal harm or affect my septic tank?

A)  If using a garbage disposal we strongly recommend pumping the tank more frequently to prevent future mayhem.  -- Uneaten food does not biodegrade well.  

Q) What should I absolutely NOT flush or rinse down the drain to my septic tank?

A)  Baby wipes, Disposable diapers, Paper Towels, Gauze bandage, Cooking oil, Grease drippings, Cooking fat, Coffee grinds, Dental floss, Food wrappings, Cigarette butts, Cat litter, Balloons, Condoms, Hair combings, Feminine products, Pesticides, Drugs, Paints, Paint thinner, Bleach, Clorox & Harsh cleaners.

Q) Do I need to add anything, such as treatments to my septic tank?

A)  Not unless you are putting something down your drain that would kill the bacteria needed inside the tank.  Pesticides, paints, paint thinners, solvents, disinfectants, and other household chemicals are toxic substances that threaten ground water quality, and may also kill the bacteria that help purify the sewage. 


Q) Can you pump my septic tank from my clean-out pipe?

A)  No, in order to get all the sludge out we must be directly into the septic tank. 

Q) Can I locate my septic tank myself?

A)  Yes, check with your local health department for an as-built drawing of your system. 

Q) Do you locate septic tanks?

A)  Yes 

Q) How do you locate my septic tank?

A)  We use a steel probing rod.  For harder to find tanks, we use a small device that is flushed down your toilet which will go to the septic tank.  We than use an electronic receiver to locate the device. 

Q) Why do you have to dig-up my tank lid when I already have one at ground level?

A)  If you have a pump system, this is likely your holding tank for it.  Your septic tank lid should be located next to your holding tank and we will have to get access into the septic tank. 

Q) My alarm is going off, what does this mean?

A)  Your pump is not working.  It may be a problem with your floats, an electrical issue or the pump may be bad. 


Q) The ground over my drain field is so wet I’m unable to mow the grass, what is the problem?

A)  This is a failed drain field. 

Q) Do I need to be home for my septic tank to be pumped?

A)  No, as long as you know where the septic tank is and the lid is visible. 

Q) How do you dig down to my septic tank lid?

A)  We use a shovel and pick down to about 10 inches anything deeper a mini excavator is used. 

Q) What is a septic tank and how does it work?

A)  When city sewer isn’t available you generally have a septic system.  All household waste goes into the septic tank.  A septic system has two parts, the septic tank and the drain field, also known as the soil absorption area.  When household waste enters the tank a process takes place that makes three separate layers.  Bacteria must be present for this to take place.

1. Scum: grease and light particles float at the top to make this layer.

2. Sludge: solid waste settles to the bottom forming this layer.

3. Clear wastewater: this exists between the scum and sludge layers.

 A septic tank has two baffles, an inlet and outlet.  The purpose of these is to hold back the scum and floating particles.  Allowing only the clear wastewater to exit to the drain field.

The sludge accumulates at the bottom of the tank and before reaching maximum level IT MUST BE PUMPED OUT.  If not the sludge will overflow into the drain field, over time the system will fail.

After exiting the septic tank most commonly the wastewater goes to a pump tank, distribution box or diversion valve.  Then is evenly distributed throughout the drain field.

Usually the wastewater flows gradually downward into gravel-filled ditches.  In some cases, however the septic tank is lower than the drain field, a pump must be installed in order to lift the wastewater up to the drain field.

The wastewater is slowly absorbed and filtered by the ground in the drain field area.